Return Policy

Overview

At Reliableexceptio, we are committed to providing high-quality space organisation services to our clients. We understand that circumstances may change, and we have developed this Return Policy to outline our procedures for cancellations, refunds, and service adjustments. Please read this policy carefully before booking our services.

This Return Policy applies to all organisation services provided by Reliableexceptio, including but not limited to pantry organisation, kitchen decluttering, wardrobe systems, home office setup, and any other professional organising services we offer.

Service Satisfaction Guarantee

We take pride in our work and strive for complete customer satisfaction. If you are not satisfied with the organisation services provided, please contact us within 7 days of service completion to discuss your concerns. We will work with you to address any issues and, where appropriate, may offer additional services at no extra charge to ensure your satisfaction.

Our satisfaction guarantee is subject to the following conditions:

You must notify us of any concerns within 7 days of service completion
The organised space must not have been significantly altered since our service was completed
You must provide reasonable access for our team to assess and address the concerns
The concerns must relate to the quality of our organisation work, not changes in personal preference

Cancellation Policy

Client-Initiated Cancellations

We understand that life can be unpredictable, and sometimes you may need to cancel a scheduled service. Our cancellation policy is as follows:

Cancellations made more than 48 hours before the scheduled service: Full refund of any deposit paid
Cancellations made between 24 and 48 hours before the scheduled service: 50% of the deposit will be retained as a cancellation fee
Cancellations made less than 24 hours before the scheduled service: The full deposit will be retained as a cancellation fee
No-shows without prior notification: The full deposit will be retained, and a fee equivalent to 2 hours of service may apply

To cancel a scheduled service, please contact us by phone at +61 2 8840 9122 or email at welcome@reliableexceptio.world. Cancellation requests must be confirmed by our team to be considered valid.

Company-Initiated Cancellations

In rare circumstances, we may need to cancel or reschedule a service due to unforeseen circumstances such as illness, extreme weather conditions, or other emergencies. In such cases:

We will notify you as soon as possible
We will offer to reschedule the service at a mutually convenient time
If rescheduling is not possible, we will provide a full refund of any payments made
We are not liable for any consequential losses or damages resulting from our cancellation

Refund Policy

Eligibility for Refunds

Refunds may be provided in the following circumstances:

Services not rendered due to company-initiated cancellation
Client cancellation in accordance with the cancellation policy above
Demonstrable failure to provide services as agreed upon in the service contract
Mutual agreement between the client and Reliableexceptio

Non-Refundable Items

The following are generally not eligible for refunds:

Consultation fees for assessments that have been completed
Services that have been fully rendered and accepted by the client
Storage products, containers, or organisational supplies purchased on behalf of the client (unless unopened and in original condition)
Custom-made or specially ordered items
Deposits forfeited due to late cancellation or no-show

Refund Process

To request a refund, please follow these steps:

Contact our customer service team by phone or email within 14 days of the service date
Provide your name, service date, and reason for the refund request
Our team will review your request and respond within 5 business days
If approved, refunds will be processed within 10-14 business days
Refunds will be issued using the original payment method where possible

Rescheduling Policy

We understand that schedules can change. You may reschedule your service appointment subject to the following conditions:

Rescheduling requests made more than 48 hours before the scheduled service will be accommodated at no additional charge, subject to availability
Rescheduling requests made between 24 and 48 hours before the scheduled service may incur an administrative fee
Rescheduling requests made less than 24 hours before the scheduled service will be treated as a cancellation and subject to the cancellation policy
A maximum of two reschedules per booking is permitted; additional reschedules may result in forfeiture of the deposit

Products and Supplies

In some cases, we may purchase storage products, containers, or organisational supplies on behalf of our clients as part of our service packages. The following policies apply to these products:

Product Returns

Unopened products in original packaging may be returned within 14 days for a full refund
Opened or used products cannot be returned unless defective
Defective products will be replaced or refunded at our discretion
Custom-labelled or personalised items cannot be returned

Product Exchanges

We are happy to exchange products for different sizes or styles subject to availability. Exchanges must be requested within 14 days of purchase, and products must be in their original, unopened condition.

Disputes and Resolution

If you have a concern about our services or a dispute regarding refunds, we encourage you to contact us directly to resolve the matter. We are committed to fair and reasonable dispute resolution and will work with you to find an appropriate solution.

The dispute resolution process is as follows:

Contact our customer service team to discuss your concern
If the matter cannot be resolved at the customer service level, it will be escalated to management
Management will review the matter and provide a response within 10 business days
If you are not satisfied with the resolution, you may seek external mediation or pursue other legal remedies available to you

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy will be revised accordingly. We encourage you to review this policy periodically for any changes.

Your continued use of our services following the posting of changes to this policy will constitute your acceptance of those changes.

Contact Information

If you have any questions about this Return Policy or wish to initiate a refund request, please contact us:

Reliableexceptio
14-16 Stanton Road
Seven Hills NSW 2147
Australia
Phone: +61 2 8840 9122
Email: welcome@reliableexceptio.world

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM AEST.